Hey all,
We've now pushed live a patch to address an issue that prevented users from closing a video memory error prompt that could appear. The beta version of this patch was pushed live last week.
"What if I still receive the error?"
In our most recent patch, we introduced a new warning message to help you know if you have set your graphics settings too high for your card to handle stably. While our hotfix addresses an issue where users were unable to clear the error “The video driver has run out of dedicated video memory”, although that warning message will still appear when attempting to run the game at settings that require more VRAM than your GPU has available.
To see how much VRAM your GPU has, and how much you are trying to use with your current settings, enable “Show Performance Metrics” through the Advanced Video options.
If the amount shown in “Heap” (the amount of VRAM the game is using at these settings) is higher than the amount shown in “VRAM” (the amount of memory your GPU has), then “Heap” will show in yellow or red text and you’ll receive the warning message that “The video driver has run out of dedicated video memory” when you load a level. This may not cause a crash immediately, but will result in degraded performance that can also cause stability issues. We advise against running the game in this state.
To avoid seeing the warning message, use one of these methods:
- To restore default settings that are the most appropriate for the GPU, delete your configuration files located in 'C:\Users\[User.Name]\Saved Games\Wolfenstein II The New Colossus\base'.
- Alternatively, change the Video Quality Profile to a lower value in the Video options menu, or reduce the 'Resolution' and 'Image Streaming Quality' settings in the Advanced Video options to reduce your VRAM usage.
- If you are a user of GeForce Experience, you can use it to select the Optimal settings for your Nvidia GPU
