Dear Players, We regret to inform you that due to adjustments in our development and operations strategy, we will be terminating the service for \[Hunter Roulette].
Key Dates
\[Effective Immediately]: In-game purchases disabled (virtual currency and items can no longer be purchased)
\[April 7, 2026, at 12:00 AM (UTC+8)]: Game will be delisted from the Steam Store (can no longer be purchased)
\[May 20, 2026, at 12:00 AM (UTC+8)]: Official server shutdown (logins will be disabled)
We highly value your privacy. Within 30 days of the service termination, we will permanently delete or anonymize your personal data in accordance with applicable laws and regulations. If you wish to request data deletion or export before this deadline, please contact us via the support email listed below. We will respond to your request within 30 days.
About Game Refunds
In accordance with Steam's refund policy, all refund requests for in-game purchases (including DLC, virtual currency, and items) must be submitted by the player via Steam Support.
To request a refund for in-game purchases, please follow these steps:
1. Visit the Steam Help center:
2. Log in to your Steam account
3. Select \[Games, Software, etc.] → Select \[Hunter Roulette]
4. Select \[I'd like to request a refund]
5. Complete the refund application as prompted on the page
Refund Processing Notes
Steam will process your application according to its standard refund policy (within 14 days of purchase and with less than 2 hours of playtime)
In special circumstances (e.g., game cancellation, undelivered promised content), Steam may expand the scope of its refund terms
If you have not yet received the corresponding value from your in-game purchases, Steam may also provide a refund
Please refer to the official Steam platform regulations for specific procedures, requirements, and other details
Impact After Server Shutdown
Once the servers close, you will no longer be able to log in to the game. The purchased game will remain in your Steam Library, but will be unplayable.
FAQ
"Q: I still have unused paid Diamonds in the game. Can I get a refund?
A: Yes. You must submit a refund request yourself via Steam Support. Steam will review the request based on your purchase history and playtime."
"Q: Can I get a refund for free Diamonds given during events?
A: In accordance with industry standards, non-paid portions (such as event gifts) are not eligible for refunds. Refunds apply only to unused portions purchased with real currency."
"Q: I already bought the game. Can I still download it after it's been delisted?
A: Yes. Delisted games will remain in the Steam Library of players who purchased them. You can still download, install, and launch the game (however, you will not be able to log in or play after the servers close)."
Important Reminder After Server Shutdown
After the servers close, you will no longer be able to log in to the game. The installed game will no longer run, and all game data (including characters, items, and progress) will be deleted. If you wish to keep any memories, please make sure to take screenshots before the servers close.
We deeply apologize for any inconvenience caused. Thank you all for your continuous support and companionship. We look forward to bringing you more high-quality titles in the future.
If you have any questions, please feel free to contact us at \[[email protected]].
—\[PILI STARSHIP PTE. LTD.]
\[March 31, 2026]
