We're investigating issues that players have been facing. Currently frame stuttering and multiplayer crash posts have been among the most mentioned problems that players are seeing. There are posts about these issues, but without more detailed information it will be difficult for us to better determine the cause. I know it's a bit of work for you, but we need as much information as possible from those experiencing these issues so that we will be better able to address them.
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CRASH REPORTING INFO:
If you experiencing crashes during multiplayer, please submit your crash dump file to us via email. The file is located on your PC at:
\Users\\Documents\Ubisoft\Trials Evolution Gold Edition\CrashReport
Please send these reports to: [email protected] with the subject line CRASH
Please add a short description on where, when, and how the crash happened, and what, if any, other software was running on your PC at the time. If you have more than one crash report in the listed folder, please attach them all to your email.
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PERFORMANCE ISSUE REPORTING:
If you are experiencing poor in game performance, such as bad frame rates or frame stuttering, please send us an email with as much of the following information as possible:
- Your DxDiag (as an attachment)
- What Video settings (in game) that you are using
- What other software you have running in the background
- A detailed report of the problem you are experiencing
- How long the issue has been present
Please send these reports to: [email protected] with the subject line PERFORMANCE REPORT
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Additional Support Options:
RedLynx Forums PC edition support forum:
http://forum.redlynx.com/forum/viewforum.php?f=92
This forum has additional moderators, FAQs, and sticky threads on current known bugs.
Uplay Support Area:
http://cs.ubi.com/en-US/select_game.aspx?platformid=185
This site has support for the Uplay client
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Thank you for your patience as we work to get these issues sorted, and thank you for your help in submitting reports.
- Shifty
RedLynx, a Ubisoft Studio
Community Manager
