Update 8/10/17 — Fate/EXTELLA News

Today's update includes a fix for the display names of DLC in Korean and Chinese. We've also noted that the "With Regalia in Hand" achievement is not unlocking properly and should have a fix for that soon.

We just want to let you all know we're definitely aware of crash issues affecting certain users and are working hard to try and find a solution for you guys. Unfortunately, we have not been able to recreate the crashes on any of our test PC's so it is extremely difficult for us to pinpoint the source of the issue. If you have any more information for us, please send it to [email protected].

If you could send us your DxDiag along with a screenshot of your launcher settings that would be very helpful.

If there are crash dump files available to send to us, that could also be useful:
C:\Users\[USERNAME]\AppData\Local\CrashDumps
Replace [USERNAME] with your Windows username. It would be from game.exe.

You can also check your event viewer logs for information:
1. Register the date and time of the error.
2. Type ‘event’ into the Search Windows box.
3. Open Event Viewer and allow it to load.
4. Select Application events on the left pane.
5. Look for the event related to your crash (probably marked with an error icon)
6. Highlight and copy the text in the lower half of the middle pane to send to us.

Thank you for your patience as we try and find a solution!

This announcement was written and published by the developers/publisher of Fate/EXTELLA on Steam; it is mirrored here unedited for readability, with full credit and a link to the original above. © the respective rights holders. Rights holder and want it removed? Email us — we take it down promptly.