We hope you’ve been having a great time celebrating all of the Birthday festivities! We’re plugging away at reports of technical issues that some players have encountered in The Sims . Thank you for your support and continued reporting efforts via the official EA Forums, it really helps us identify and resolve issues.
- The Sims Team
For the most current bug updates, please visit The Sims Franchise forums here.
February 4, 2025 patch notes are viewable here.
Fixed Issues:
- A memory issue could lead to various unexpected behaviors after playing for a period of time (random crashes, sluggish performance, missing objects, etc)
- The mood level arrows and mood bars had visual artifacts in some cases
- The mouse scroll wheel could take a lot of clicks to zoom
- Some players were encountering a “Vulkan device” error at launch
General Notes:
- There are some hardware configurations that we are seeing a disproportionate number of errors on and are actively investigating. Systems based on Intel ARC GPUs, Snapdragon laptops with Qualcomm Adreno X1-85 GPU, NVIDIA T600 GPU laptops are being investigated
- Users that have experienced problems with getting an error indicating a lack of Vulkan compatible devices have reported that in some cases removing "OpenCL™, OpenGL®, and Vulkan® Compatibility Pack" can resolve the issue.
- When you want to import Sims or Houses, the game could look in the wrong directory to find them. You can now work around this by placing them in “Program Files/Maxis/The Sims/UserData/Import”
- We are investigating an issue where traveling between worlds can result in crashes in some situations
While some issues may not be listed here, they may still be in the process of being addressed. Some topics can require an extended investigation on our end, so even though these fixes may be in active review, it’s not a guarantee that we’ll have an immediate fix for it in the upcoming patch.
Please continue to share and report any issues on our forums, and join our official Discord community for tips, tricks, and news!
Dag dag,
The Sims Team
